For our shipping policy, please see your Shipping page.
Once your order has been placed, you have 24 hours to contact us if you'd like to modify your order in any way. For example, modify quantities, add items, or remove items. After 24 hours we will not be able to make any changes to your order.
Items not Eligible for Return
All stamps, ink, markers, pens, glue, dies, paper, embossing folders, and magazines are final sale.
All special orders and clearance product are final sale.
Many scrapbooking products do not carry a manufacturing warranty. This is stated from brands themselves. Examples paper, stickers, markers, glues, books ect...
Any manufacturing defects that are warranty approved will be directed directly to our suppliers as the brands prefer to deal directly with the customers. We will provide you with instructions and contact information for warranty repairs and replacements.
Products damaged during shipping must be reported to us within 24 hours of receipt. Email us with pictures of the damaged packaging and product and we will make a claim with the shipping company on your behalf. Claims do take time as there is a process so please be patient with us as we sort out the problem on your behalf.
We reserve the right to either reimburse for store credit or reship damaged goods. This will be decided in a case by case basis and will depend on the availability of replacement products.
Products Eligible for Returns
Contact us via email with your order number and the information about the products you wish to return. There is a 30% restocking fee and the customer is responsible for the cost of return shipping.
You have 5 days to contact us for returns.